Customer Feedback, should you care?

Many of you wanted me to follow my blog : Customer Experience – It matters! ( http://lkstates.blogspot.in/2017/10/customer-experience-it-matters_28.html ) up with an article on “customer feedback management”, so here it is! The fundamental question;  whether or not your product/services has it, gets answered fairly and squarely in the first few rounds of customer acquisitions. Is your product…